What our Customers say...


"The guys were great, very personable, did a very thorough job. We are happy with the services."

“ Everyone one of the construction crew was professional, polite, and they cleaned up after themselves. Very pleased with the work, and I want you to come back and put in new flooring when I am ready.”

The guys were great, had great customer service, and explained everything well. i  would use SERVPRO again.

As far as contractors go the guys were some of the most courteous guys, always kept me informed, and I was happy with everything.

Paul and the crew were terrific!

I just want to say thank you so much for handling everything and keeping me up to date. I have to say that everyone that I have spoken to in the office has had great customer service. The guys have all been great as well, and they have all been so punctual. They call me when they are on their way, and arrive when they say they are going to. This has been hard but you all have made it better.

The guys were great, very prompt and the carpets look great.

The guys were great, thank you for everything they did.

Mike and Steve were phenomenal, they did a wonderful job, I would definitely recommend SERVPRO of Carroll County

The crew was proficient, effective, prepared, and knew their job. After the cleaning was completed, they requested to me to inspect the area. I was completely satisfied with SERVPRO from start to finish and would highly recommend your company.

Steve and Shawn were awesome and very thorough to find everything that was affected. Paul and Chester were only out to pick up but were also prompt and courteous. Both teams cleaned up everything they could. Great experience for such a mess.

I've got to tell you, you all have been a class act, so easy to deal with just simply amazing.

The guys were wonderful and so nice, they took care of everything that was needed

The crew did a great job, I’m very happy with how quickly they got out there and how quickly the job went.  I would definitely recommend SERVPRO of Carroll County to my friends and family.

" They were very efficient, and made sure they had not over looked even the smallest detail. I would not hesitate to use them again or recommend them to anyone. I can't say enough about their professionalism, courtesy, punctuality, and attention to detail. "

Tyler went above and beyond  to restore my home back to normal. I highly recommend SERVPRO of Carroll County.

The crew that came to my house were very polite and professional, I am very happy with the services.

Great crew, Mike was awesome to work with.

Very pleased with the services and the techs even got up some old stains, very happy.

Everything went great, Paul was wonderful. 

Our blower on the heat pump and water heater both broke 2 days before Christmas. Paul, Robbie and Matt were awesome in helping to remove the water and damaged carpeting and padding. The day before a holiday they stayed until the job was done

Very pleased, far and beyond our expectations.

Chester was prompt, courteous, meticulous and very thorough.

"Chester was beyond professional, helpful and wonderful to work with, a true asset to your company"

" Service Incredible- Staff are second to none! Mike, George, and Paul were professional, responsive and very courteous. Fantastic Service!!!"

" The staff that performed the work at my house were excellent!! I was very impressed at their professionalism, attitude, attention to detail, and their appearance. I would use SERVPRO of Carroll County again based on my experience with these gentlemen."

" I will continue to use SERVPRO of Carroll county, the communication is great, everyone was always on time, and I'm always pleased with how the job is done!" 

"They were very friendly, courteous, on time and did a great job with through explanation of what the job entailed. No problems what so ever."

"Every member you your team were very nice to work with and did a great job."

"They were great! My house was a mess and they made me feel at ease as if they saw this everyday. They were prompt, knowledgeable and great to work with."

"Paul was fantastic! Professional and courteous. Very through in explaining all aspects of the process."

"All the guys were truly professional, friendly and made us feel very at ease. Great team, would definitely use again and recommend."

"Excellent service! They were on time, professional, and got the job done!"

"George was very informative and professional from the beginning. All of the guys that helped were awesome! Mike has been very professional and attentive to our concerns. It was top notch service!! Thanks for all your help!!"

"The guys were great, always on time and helpful"

"The crew was timely, friendly, knowledgeable, and pleasant to work with. Highly recommended."

Paul was a true God send. What a kind and dedicated young man. Paul helped me to understand this process and help me to calmly make the proper decisions. 

" All employees were knowledgeable, courteous, and friendly during the entire process. We are very happy about the work."

"The gentlemen were through and did an excellent job on the repairs. They were clean, courteous, and I would recommend to my family and friends."  

"All staff was extremely courteous and worked very hard, very pleasant to work with."

"Outstanding work and crew led by Tyler, Thank you."

"We are very impressed with the service and communication."

Everyone was very nice! Got the work done with great attitudes, very good people.

Outstanding work and professionalism. Thank you very much.

This was the nicest quote that I have ever received. Lyndon (owner) is the sweetest man ever, I was right to go with SERVPRO.

"Mike and George provided excellent service, I would definitely recommend SERVPRO to my family and friends. Great employees! 

The young men were wonderful! They were professional, polite and did their job very well!

Paul was very professional and would definitely commend him for an outstanding job.

oh I was going to call you to let you know that those guys were excellent. They were very polite and wonderful to work with, I would recommend SERVPRO of Carroll County to anyone

"oh my goodness let me just tell you that the carpets look awesome. My dog is a "jerk" and took a whole chicken out of the kitchen and ate it on the carpets and there was a huge grease spot on it. I don't know what Mike did but the spot is gone. I am so happy and I am telling everyone about you guys. I will call back again."

The carpets look great! I have been using this SERVPRO since 1979 and I will keep coming back. 

Bernie, Paul, and another gentleman came out to our Taneytown home after our basement flooded after rain. They had a 24/7 hotline. From the very beginning everyone that I was in contact with was friendly and respectful especially during the stressful time. They came out to our home the first day and told us exactly what was going to need to happen. They were so nice, friendly, and it was great to see a smile while going through a stressful time! They came out for three consecutive days to assess improvement. On the third day, Bernie noticed me struggling to get grout off of our concrete driveway due to it being wet. He said, "Let me help!" and whipped out this handy tool and in the matter of minutes the grout was gone and our driveway was back to normal. It was something that he did not have to do, but it truly meant the world that he took the time to help. 

SERVPRO, thank you guys. You made this terrible and stressful situation better. Thank you. I would recommend them to anyone!

Mike and both of his colleagues were very polite, informative, and professional. It was appreciated!

After initial concerns my wife and I had with what to expect during the process the company went out of their way to let us know what to expect. In the end we feel they truly went above and beyond what we could have hoped for after addressing our issues. We would certainly recommend SERVPRO!

Keep doing what you are doing! We are so very thankful for your services during a very difficult situation. All the guys were so polite and helpful. We cannot say enough high praise for them! Courteous, friendly, very professional in a situation that defies description, hard working, polite, good natured. All of the above! Thank you Sincerely!

Just a quick note to let you know how tremendously satisfied we were with SERVPRO of Carroll County. We had our carpets cleaned and the tech, Mike, did a great job. He was efficient, focused and got the carpets cleaned better than any other service we have used in the past. His attention to detail, including cleaning the exterior of the hoses before he even brought them into the house, was a pleasant surprise. We will not hesitate to use your services in the future and will be glad to pass on your contact information to other family and friends.

Pleasantly surprised! The guys were amazing and it was a wonderful experience if you can say that about a flood. I was a contractor for years and your crew is just great.

Everything was wonderful, couldn't have gone any better. The techs were phenomenal and took good care of everything they did. Very thankful for all the help I received

Mike and George provided excellent service. You all were considerate of all our appointments and we would definitely recommend your company to family & friends! Great employees!!

Everything was just great from the beginning to end, just like your slogan "Like it Never Even Happened"

I am very pleased and happy. I cannot thank you enough for making the restoration of my home so lovely. The gentlemen were very polite and anxious to please. I want to thank each and everyone for being so wonderful! This includes the office personnel as well. 

The guys did a great job moving my stuff back into my house. I was very impressed that they laid down plastic before moving anything back in. They were more concerned about my flooring then I was, which was great!

Very professional service from everyone. Thank you! I would recommend your services to others. 

Your guys have been nothing but phenomenal. They seem to care more about our things then we do. We have never been through something like this and expected to see guys out there on day 1 just shoveling everything out into the dumpster. But they have just been taking their time and finding little things that mean so much.

Very satisfied. I called the morning we discovered the damage and they came out the same day to install the equipment. The restoration effort started immediately. The entire staff was professional and courteous. Several people immediately helped in coordinating efforts with the insurance company, appliance repair, etc. I would recommend this franchise to anyone. Thanks to all!!! 

Kendal and the crew did an awesome job! I would recommend them to anyone needing work on their home. 

Thank you for helping us. You have the best & nicest people working for you!

Everything turned out great. The techs were exceptional, did a fantastic job, and were very professional. For a carpet that is 7+ years old I couldn't have asked for it to turn out as good as it did. 

Duct Cleaning "The guys were great. Did exactly what they said they would be doing. We would definitely recommend SERVPRO to anyone who needs any of the services you provide!"

Everything went perfect! Mike and Pam did a great job. I will definitely recommend you to anyone who needs carpet cleaning.

Wes and Chester were particularly helpful onsite. And Amanda and Bethanie were great support with Tyler in the office. 

Mike, Justin and the two gentlemen (Justin knows their names) were very professional and so very helpful. Kudos to them. I will not hesitate to recommend SERVPRO to others or call again if ever there is another need.