What our Customers say...

Water Damage Testimonials

The guys were great, had great customer service, and explained everything well. i  would use SERVPRO again.

Paul and the crew were terrific!

I just want to say thank you so much for handling everything and keeping me up to date. I have to say that everyone that I have spoken to in the office has had great customer service. The guys have all been great as well, and they have all been so punctual. They call me when they are on their way, and arrive when they say they are going to. This has been hard but you all have made it better.

The guys were great, thank you for everything they did.

Mike and Steve were phenomenal, they did a wonderful job, I would definitely recommend SERVPRO of Carroll County

"They were very friendly, courteous, on time and did a great job with through explanation of what the job entailed. No problems what so ever."

"George was very informative and professional from the beginning. All of the guys that helped were awesome! Mike has been very professional and attentive to our concerns. It was top notch service!! Thanks for all your help!!"

"The guys were great, always on time and helpful"

"The crew was timely, friendly, knowledgeable, and pleasant to work with. Highly recommended."

Paul was a true God send. What a kind and dedicated young man. Paul helped me to understand this process and help me to calmly make the proper decisions. 

"The gentlemen were through and did an excellent job on the repairs. They were clean, courteous, and I would recommend to my family and friends."  

"All staff was extremely courteous and worked very hard, very pleasant to work with."

Outstanding work and professionalism. Thank you very much.

"Mike and George provided excellent service, I would definitely recommend SERVPRO to my family and friends. Great employees! 

The young men were wonderful! They were professional, polite and did their job very well!

Paul was very professional and would definitely commend him for an outstanding job.

Bernie, Paul, and another gentleman came out to our Taneytown home after our basement flooded after rain. They had a 24/7 hotline. From the very beginning everyone that I was in contact with was friendly and respectful especially during the stressful time. They came out to our home the first day and told us exactly what was going to need to happen. They were so nice, friendly, and it was great to see a smile while going through a stressful time! They came out for three consecutive days to assess improvement. On the third day, Bernie noticed me struggling to get grout off of our concrete driveway due to it being wet. He said, "Let me help!" and whipped out this handy tool and in the matter of minutes the grout was gone and our driveway was back to normal. It was something that he did not have to do, but it truly meant the world that he took the time to help. 

SERVPRO, thank you guys. You made this terrible and stressful situation better. Thank you. I would recommend them to anyone!

Mike and both of his colleagues were very polite, informative, and professional. It was appreciated!

After initial concerns my wife and I had with what to expect during the process the company went out of their way to let us know what to expect. In the end we feel they truly went above and beyond what we could have hoped for after addressing our issues. We would certainly recommend SERVPRO!

Pleasantly surprised! The guys were amazing and it was a wonderful experience if you can say that about a flood. I was a contractor for years and your crew is just great.

Everything was wonderful, couldn't have gone any better. The techs were phenomenal and took good care of everything they did. Very thankful for all the help I received

Very satisfied. I called the morning we discovered the damage and they came out the same day to install the equipment. The restoration effort started immediately. The entire staff was professional and courteous. Several people immediately helped in coordinating efforts with the insurance company, appliance repair, etc. I would recommend this franchise to anyone. Thanks to all!!! 

Thank you for helping us. You have the best & nicest people working for you!

Mike, Justin and the two gentlemen (Justin knows their names) were very professional and so very helpful. Kudos to them. I will not hesitate to recommend SERVPRO to others or call again if ever there is another need.